Privacy Policy

Last Updated: 03/31/2026

Who we are

This Privacy Policy describes how eos Outdoor Services (“eos Outdoor Services,” “we,” “us,” or “our”) collects, uses, and shares information when you use our website at https://eosoutdoorservices.com/, contact us, or use our tree services in Maryland, including when you call or text us for emergencies.

By using our website, requesting a quote, contacting us (including by phone or text message), or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information you provide directly to us, such as when you:

  • Request a quote or schedule a service

  • Call or text us, including for emergency tree service

  • Fill out forms on our website

  • Email us with questions

  • Leave a review or testimonial

The information you provide may include:

  • Contact information: name, phone number, mobile number, email address, property address, and mailing address

  • Service information: details about your trees, property, requested services, photos or videos you send, and scheduling preferences

  • Emergency communications: information shared when you call or text our emergency line about hazardous trees, storm damage, or other urgent issues

  • Payment information: billing address, payment method, and transaction details (payment card data is generally processed by third-party processors and not stored by us, other than limited information needed for records)

  • Feedback and reviews: testimonials or other content you choose to share about your experience

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Usage and device information: IP address, browser type, operating system, pages viewed, the date and time of your visit, and referring URLs

  • Cookies and similar technologies: small data files placed on your device to help our website function properly, remember your preferences, and analyze website performance

You can manage cookies through your browser settings, but some website features may not function properly if cookies are disabled.

2. How We Use Your Information

We may use your information for purposes including:

  • Providing services: scheduling and performing tree removal, pruning, inspections, stump grinding, cabling and bracing, plant healthcare, emergency tree service, and related services

  • Emergency response: responding to emergency calls or texts, assessing urgent tree hazards, and dispatching crews

  • Communication: contacting you about your requests, quotes, scheduling, updates, follow-ups, and customer support

  • Payments and administration: processing payments, maintaining records, and managing our business operations

  • Marketing and customer outreach: sending information about our services, promotions, seasonal tree care tips, and customer satisfaction requests, where permitted by law

  • Safety, security, and legal compliance: protecting the rights, property, and safety of our customers, team, and the public, and complying with legal obligations

We may combine information we receive from you with information collected automatically or from third parties (for example, online review platforms).

3. Text Messages & Emergency Texting

We offer the ability to call or text us, including in emergencies. Our main office phone number is (410) 648-2820, and we provide an emergency contact option where you can call or text 410-888-0615, which may be available for 24/7 emergency requests.

3.1 Consent to Receive Text Messages

By providing your mobile number and opting in to receive communications from eos Outdoor Services, you agree to receive SMS text messages from us. These messages may include appointment reminders, scheduling updates, service notifications, emergency coordination, customer support communications, and occasional promotional messages where permitted by law.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

These messages may include:

  • Appointment confirmations and reminders

  • Scheduling changes and updates

  • Service-related communications

  • Emergency coordination (such as arrival updates or safety instructions)

  • Follow-up and customer satisfaction messages

Message frequency may vary. Standard message and data rates may apply according to your mobile plan.

3.2 Opting Out of Text Messages

You may opt out of non-emergency text messages at any time by replying “STOP” to any text we send.  For assistance, you may reply “HELP” to any message or contact us directly at (410) 648-2820.

Even if you opt out of marketing or non-essential texts, we may still send you messages as allowed by law that are:

  • Necessary to complete services you have requested

  • Related to active emergencies or urgent safety issues you initiated

If you change your mobile number, it is your responsibility to update your contact information with us to avoid messages being sent to the wrong number.

You may also contact us directly to be removed from our messaging list.

4. Legal Bases for Processing (Where Applicable)

When required by applicable law, we process personal information under one or more of the following legal bases:

  • Your consent, such as for certain marketing communications

  • Performance of a contract, such as when providing tree services you requested

  • Legitimate interests, such as improving our services, communicating with customers, and maintaining safety

  • Compliance with legal obligations, such as tax, accounting, or regulatory requirements

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers and vendors: such as payment processors, scheduling/CRM software providers, IT and website hosting providers, and marketing or analytics services that help operate our business under obligations to protect your information

  • Professional partners and subcontractors: such as insurance carriers, certified arborists, or other contractors involved in your project, when reasonably necessary to perform services

  • Legal and safety authorities: when required by law, court order, subpoena, or government request, or when we believe disclosure is necessary to protect the rights, property, or safety of eos Outdoor Services, our customers, or others

  • Business transfers: in connection with a merger, sale of assets, financing, or acquisition of all or part of our business, your information may be transferred as part of that transaction

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no security measures are perfect, and no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services you have requested

  • Manage our relationship with you

  • Meet legal, tax, and accounting obligations

  • Resolve disputes and enforce our agreements

When information is no longer needed for these purposes, we will take appropriate steps to delete, anonymize, or securely store it in accordance with applicable laws and our internal policies.

8. Your Choices and Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we maintain about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain information, subject to legal or contractual obligations

  • Opt out of marketing communications, including:

    • Emails: by following unsubscribe instructions in those emails

    • Text messages: by replying “STOP” to any non-emergency text

To exercise these rights, please contact us using the information in the Contact Us section. We may need to verify your identity before responding.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so we can take appropriate steps to delete that information.

10. Maryland-Specific Information

eos Outdoor Services is a locally owned and operated Maryland company providing tree services throughout central Maryland, including counties such as Howard, Carroll, Montgomery, Anne Arundel, Frederick, and Baltimore.

We comply with applicable Maryland and federal privacy and data protection laws. If Maryland law grants you additional rights or imposes specific requirements (for example, in the event of a data breach involving your personal information), we will follow those laws and provide any required notifications.

11. Third-Party Websites & Services

Our website or communications may contain links to third-party websites, services, or platforms (such as online review sites, mapping services, or social media). These third parties have their own privacy policies and practices, which we do not control and are not responsible for.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will revise the “Last Updated” date at the top of this page.

Your continued use of our website or services after any changes are posted signifies your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us:

eos Outdoor Services
13655 Triadelphia Road,
Ellicott City, Maryland 21042

Phone: (410) 648-2820
Emergency Call/Text: 410-888-0615
Email: info@eosoutdoorservices.com
Website: https://www.eosoutdoorservices.com

Disclaimer

This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. Privacy and consumer protection laws can be complex and may change. You should consult with a licensed attorney familiar with Maryland and U.S. privacy law to review, customize, and approve this policy for your business.